Exchanges/Refunds/Warranty/Lost or Stolen - Athalonz
Exchanges/Refunds/Warranty/Lost or Stolen
At Athalonz, we want your trust in our products and service. Should there be an issue with our products, we ask that you review the Exchange, Return/Refund and Warranty policies below. If you have any questions, our contact information is detailed here.
Please note that all exchanges/returns/refunds must be processed within 30 days from delivery and the product being returned must be in the same condition it was when shipped (new/unused). Athalonz has the right upon inspection to refuse the product for refund/exchange if it is not in new/unused condition. If the product does not qualify for refund/exchange, Athalonz will contact you and will either ship back the product or dispose of it.
When returning a product to Athalonz, please include the original Athalonz box inside an additional/appropriate shipping box or polybag. Do NOT tape the label to the original Athalonz box!
Exchange/ Wrong Size:
- If you receive an item that doesn't fit, while in like new condition, you may return the incorrect size, within 30 days from their shipment to you, and we will happily do a one-time free exchange for another size of the same style and color variant. Sale items 30% off and over, are exempt from our free exchange program
- Please include a note with the new size you want!
- Please enclose a copy of the original invoice or packing slip. Returns that do not include a copy of the original invoice or packing slip will not be accepted and will be returned to sender.
- Unfortunately, we only cover return shipping on exchanges to domestic U.S. customers and cannot cover the cost of return shipping to international customers, but we obviously want to get you a size that fits. We've included a shoe sizing chart on every product page to help, but reach out on social media or give us a call or email if you have any questions on sizing before you buy.
- Please mail back in original shipping bag or suitable shipping packaging. Shoes mailed back with a taped up box as shipping packaging will be charged a 10% restocking fee.
- Return/exchange reason, all merchandise must be in new condition with original tags, in if applicable, Please Test Them Indoors to take advantage of our free exchange program.
- All Athalonz Warehouse Deal inventory is Final Sale
- Any and All Promo Codes used on Baseball/Softball shoes are Exempt from our Free Exchange/Returns program
NOTE 1: New/unused Special/Limited Edition items can be returned but cannot be exchanged.
NOTE 2: product must be returned within 30 days from from delivery in new/unused condition.
Return Policy:
If you would like to return a new/unused product for a refund, please go to Order Look Up ( CLICK HERE) and request your return. Once Athalonz receives the product and confirms that it was returned in new condition, a full refund will be processed. You will receive an email from Athalonz confirming the refund. Refunds will be issued in the same form as original payment. Expedited shipping is not refundable.
NOTE: Product must be returned within 30 days from delivery in new/unused condition. When returning a product to Athalonz, please include the original Athalonz box inside an additional/appropriate shipping box or polybag (Please Do Not Tape The Original Shoe Box, This Will Result In A Restock Fee).
* If the Link above does not work, Please copy and paste this URL: https://www.athalonz.com/apps/return\_prime
- All Athalonz Warehouse Deal inventory is Final Sale
- Any and All Promo Codes used on Baseball/Softball shoes are Exempt from our Free Exchange/Returns program
- Sale items 30% off and over, are exempt from our free Return program
- Returns of Sock Bundle Promotion- If The EnVe Golf Shoes Are Returned Without The Return Of The Socks, The Promotional Value Will Be Charged Against The Shoe Return Amount. *Worn Socks from Free Sock Bundle Promotions are not Returnable
Lost Or Stolen Delivery
All products purchased from the Website are delivered pursuant to a shipment agreement with a third party shipping commercial carrier. Accordingly, the risk of loss and title to such purchased products pass to you upon our delivery to a commercial carrier. In the case where no signature or other proof of receipt is required by the carrier, all such orders reported as delivered by the carrier shall be deemed to be delivered to and received by you. We will not be responsible for any lost or stolen orders. You are solely responsible for selecting a secure delivery location. In the case where a signature or other proof of receipt is required by the carrier upon delivery, any signature on that document, or other proof of receipt, will constitute conclusive evidence of delivery of the order to you.
30 Day Guarantee:
Domestic
We recommend trying them on and testing them as much as possible indoor to keep them clean. If they are not a good fit, within 30 days you may take advantage of our one-time free exchange or you may request a return.
- All Athalonz Warehouse Deal inventory is Final Sale
- Sale items 30% off and over, are exempt from our Free Exchange, and/or Free Return program
International
We do not currently offer a 30 day free exchange or free return for international orders.
Warranty Policy:
1. Warranty of shoes
A. Limited expressed warranty
· warranty is void if
- consumer exceeded normal wear and tear on shoes, or
- warranty procedure is not followed
- water proofing at IPX4 rating
· Issue and response:
delamination of outsole
- send new pair of shoes with return of damaged pair if significant delamination within three months of purchase date
- send shoe glue if moderate delamination within three months of purchase date
- no replacement or shoe glue if mild delamination
upper tears
- send new pair of shoes with return of damaged pair if moderate to significant tear within three months of purchase date
- no action if mild tear
upper stitching comes undone
- send new pair of shoes with return of damaged pair if moderate to significant unstitching within three months of purchase date
- no action if mild unstitching, includes the ornamental stitching
yellowing of midsole
- send new pair of shoes with return of damaged pair if significant yellowing within three months of purchase date
- no action if mild yellowing
regarding any other manufacturing issues, they need to be brought to Athalonz attention within three months of the purchase date and Athalonz will determine the appropriate recourse
B. Warranty process 1. send the following information via email to contact@athalonz.com with the subject header “warranty inquiry”
a. the date of purchase of the shoes in question
b. photos of the shoes in question and should at least include a bottom view, a top view, a medial side view, and a lateral side view
c. a brief explanation of the use of the shoes
2. Athalonz will review the warranty inquiry within three (3) business days and provide an email response based on Athalonz limited Three month warranty
C. Athalonz expressly disclaims all implied warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Buyer acknowledges that, except for the limited expressed warranty above, the shoes and other products are sold 'AS IS' and without any guarantees regarding performance, durability, or suitability for any specific use."
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